Here are our policies:
Privacy Policy
We understand the private nature of all the information you provide is of paramount importance. That is why we are doing everything we can to use it carefully and sensibly. The provided information will never be shared with other companies or third party service provider.
Security Policy
All operations you can consider on our checkout page absolutely safe. We protect the confidentiality of your information by using 128-bit Secure Sockets Layer (SSL) software, which encrypts all information that you give we. There will be visible only the last 4 digits of your credit card. They are reflected in our database thus even our support operators do not have any access to the credit card information.
Delivery Policy
We offer services worldwide, so delivery for us not a problem. We can send your order to any country you specify. All orders are sent directly from the Indian manufacturer, and are packed in discrete envelopes without any mention of content. Delivery via International Unregistered Mail takes about 2-3 weeks.
Return Policy
Because of its particular products we offer is not always possible to make a return of goods mainly. Products offered are very specific and require appropriate storage. Unfortunately no one can guarantee that the storage conditions are met during the order transportation. That is why we can not accept them even if the package remains unopened.
Cancellation Policy
Orders can be canceled within 24 hours since submission. If you decide to cancel your order contact our customer service by phone or by e-mail. Please specify the order number and reason for termination.
Mind: Orders will not be cancelled the expiration 24 hours.
Refund/Reship Policy
Your satisfaction with the products and the services we provide is our prime aim. In case the order is not received within the delivery time stated, we guarantee a replacement, free of charge, or your payment pack!
What you should do in this case:
Please mind: disputing a charge (charge back issue) without contacting the merchant first is treated as a credit card fraud. Both the credit card’s and the holder’s details (name, address, IP address, e-mail address) will be blacklisted and reported to the issuing Credit Card Company (Fraud Division), FBI (Credit Card Fraud Division).
Privacy Policy
We understand the private nature of all the information you provide is of paramount importance. That is why we are doing everything we can to use it carefully and sensibly. The provided information will never be shared with other companies or third party service provider.
Security Policy
All operations you can consider on our checkout page absolutely safe. We protect the confidentiality of your information by using 128-bit Secure Sockets Layer (SSL) software, which encrypts all information that you give we. There will be visible only the last 4 digits of your credit card. They are reflected in our database thus even our support operators do not have any access to the credit card information.
Delivery Policy
We offer services worldwide, so delivery for us not a problem. We can send your order to any country you specify. All orders are sent directly from the Indian manufacturer, and are packed in discrete envelopes without any mention of content. Delivery via International Unregistered Mail takes about 2-3 weeks.
Return Policy
Because of its particular products we offer is not always possible to make a return of goods mainly. Products offered are very specific and require appropriate storage. Unfortunately no one can guarantee that the storage conditions are met during the order transportation. That is why we can not accept them even if the package remains unopened.
Cancellation Policy
Orders can be canceled within 24 hours since submission. If you decide to cancel your order contact our customer service by phone or by e-mail. Please specify the order number and reason for termination.
Mind: Orders will not be cancelled the expiration 24 hours.
Refund/Reship Policy
Your satisfaction with the products and the services we provide is our prime aim. In case the order is not received within the delivery time stated, we guarantee a replacement, free of charge, or your payment pack!
What you should do in this case:
- Check the delivery time If the package is sent by International Unregistered Mail, the order will arrive within 2-3 weeks. Since the medication comes from India, the delivery takes that long. Please make sure that the dead-line has actually been missed.
- Contact our customer support service If the dead-line has been missed, please Contact Us to inform us of the problem. We will check the matter with the postal services and if they are not able to resolve the problem on their own, we will send you a replacement or refund your payment at your request. Refund procedure time depends on the banks’ transaction processing time and takes approximately 5-7 days.
Please mind: disputing a charge (charge back issue) without contacting the merchant first is treated as a credit card fraud. Both the credit card’s and the holder’s details (name, address, IP address, e-mail address) will be blacklisted and reported to the issuing Credit Card Company (Fraud Division), FBI (Credit Card Fraud Division).
